Christian Art and Gifts

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Lord's Art Customer Service Center



- Order on our Secure Server 24 hours a day 7 days a week!

- For questions and inquiries, please e-mail us at customerservice@lordsart.com

- Your privacy is protected, we will never share your information.

- We appreciate your business, please come back again, and God bless you.



You may e-mail us with any questions or concerns, and we will do our best to help you. Communication is very important to us, and we strive to make our customers happy!

Please refer to our FAQs before consulting us about a question, you may find your answer there.

admin@lordsart.com

customerservice@lordsart.com

Lordsart.com (210) 858-9707

If we are on another line or away from the phone, please leave a message; and we will get back to you as soon as possible. We are in the Central Standard Time zone.

Gary Jones

President

Our mailing address is:

Lord's Art
P.O. Box 34422
San Antonio TX 78265


-Please note that returnable items will not be accepted at this address, please contact us for return item information.



Privacy Policy, Return Info, Shipping Info, FAQS, Glossary



PRIVACY POLICY

Lordsart.com guarantees a safe shopping experience!

Lordsart.com guarantees your security. Every time an order is placed or account information is accessed, it is done through a secure server that encrypts all information. All of the customer data we collect is protected against unauthorized access and use at all times. Credit card information is discarded after use and never retained.

SSL (Secure Sockets Layer) is used to encode all information, including credit card numbers, passwords, names, etc. This high-level encryption makes it virtually impossible for anyone to ever see your information.

Lordsart.com doesn't sell, rent, or give away your personal information to any company. All ordering information is confidential and will never be released to any party outside of Lordsart.com.



RETURNS, DAMAGE CLAIMS AND DEFECTIVE PRODUCT

Customers must notify Lordsart.com Customer Service within 7 days of receipt of any damaged or defective product, or any other discrepancy. All returns must be approved by Lordsart.com. Return Authorization numbers will be issued by Customer Service and must appear on the outside of each box. Unauthorized returns will not be accepted. Shipping claims must be reported to carriers within 7 days from receipt of shipment. IMPORTANT: Do not destroy shipping cartons until advised by Lordsart.com as to how to proceed. All returns will be inspected upon receipt at our warehouse and full credit, partial credit, or replacement will be issued based upon condition of returned goods. A restocking fee of 20% will be assessed for unjustified or unauthorized returns, as well as damaged returns. Credits must be redeemed for Lordsart.com merchandise within one year of issue date.

We thank you for understanding that we do not offer refunds on any limited editions or canvas giclees.

* Some of our items are non-refundable and can only be returned for an exchanged item. If you are unsure as to the return policy of an item, please contact us.



SECURE SHOPPING EXPERIENCE

Lordsart.com guarantees a safe shopping experience!

Lordsart.com guarantees your security. Every time an order is placed or account information is accessed, it is done through a secure server that encrypts all information. All of the customer data we collect is protected against unauthorized access and use at all times.

SSL (Secure Sockets Layer) is used to encode all information, including credit card numbers, passwords, names, etc. This high-level encryption makes it virtually impossible for anyone to ever see your information.

Lordsart.com doesn't sell, rent, or give away your personal information to any company. All ordering information is confidential and will never be released to any party outside of Lordsart.com.



SHIPPING INFORMATION

Most pieces ship out of the warehouse within 3-4 business days, some go out even sooner. Please allow up to several weeks during busy holiday periods. Items requiring framing may take several weeks.

In the event that an item becomes unavailable or is on back order, we will inform you and give you the option of waiting or receiving a refund or credit.

The shipping rate of most of our pieces is calculated using 15% of the retail price. Some items that cost less than $100 have an additional $5.00 added to the 15% of the retail price to cover the shipping expense. Hawaii, Alaska, and Puerto Rico shipping rates are calculated at a higher rate, and oversized pieces are calculated at a percentage rate plus the $75 oversized fee that we have to pay to the shipping carrier. Sales tax is only charged to orders within Texas. Please contact us for international shipping rates.

WE ALSO OFFER FREE SHIPPING ON SOME ITEMS.

Please click "apply" next to shipping method to calculate shipping and view shipping charges before checking out.

Many of our pieces are available for International shipping, however, PLEASE CALL OR E-MAIL FIRST for shipping rates and availability.

Some Oversized Items have an additional $75 fee, this fee is from the delivery carriers and cannot be avoided. THE ADDITIONAL SHIPPING FEE ONLY APPLIES TO THE OVER SIZED PIECES, AND IS CLEARLY STATED ON THOSE ITEM PAGES.

A NOTE ABOUT UNDELIVERABLE AND REFUSED PACKAGES:

UPS/USPS Undeliverable Packages and Refused Packages - If your order is returned to us by Fed Ex, UPS or USPS because the delivery was rejected, refused, the package was unclaimed or the shipping address you provided at the time of your order was incorrect, the return shipping fees charged to us by the shipper, in addition to the original shipping costs and the 20% restocking fee, will be deducted from any refund amount. If you decide you want us to re-ship your previously undeliverable order, we will only do so after charging your credit card for a second set of shipping fees to cover the costs of the repeat outbound shipment.

Lord’s Art FAQs

 

1) How long will it take to receive my order?

 

Most of the artwork is shipped within 3-4 business days, many times sooner. During busy holiday seasons, it may be longer. *If you need an item by a specified date, please contact us and we will work with you to see if we can get it to you by that date. Expedited shipping fees may apply.

 

2) Why am I not able to track my package on the link in the e-mail I received after checkout? Where is my order?

 

Our artwork is shipped from various locations, sometimes using UPS, Fed Ex, DHL, or other carriers. Please be assured that you will receive your art in a timely manner, and feel free to e-mail us regarding delivery status and or tracking numbers.

WHY DID I ONLY RECEIVE PART OF MY ORDER? Lordsart.com ships from warehouses throughout the United States. Your order may have contained items shipping from different warehouses. If this is the case, we ship items to you in separate packages so that you get everything you ordered as soon as possible. If you only received part of your order, please be assured that you will also receive the remaining items. We will e-mail you the tracking numbers as they become available to us.

 

3) The color of the matting or frame isn't listed, what color matting/frame does the art piece have?

 

 Many of our pieces have the matting and frame colors listed, while others don't. The ones that don't have specific colors listed are matted and/or framed using "artist's choice". While there is no standard color for the matting or frame on these pieces, and although it varies; it always compliments the colors of the piece.

 

4) Can I call in my order?

 

You may call in your order using MasterCard, Visa, Discover, and American Express credit cards. Our phone number is (210) 858-9707 If we don't answer the phone please leave a message that you want to place an order and we will call you back, usually within the same business day.

You can order online 24 Hours a Day!

 

5) Our church wants to purchase Christian art from you, do we have to pay tax?

 

At this time, only customers in Texas are required to pay sales tax. If you are a Church or Non-Profit organization in Texas and would like to purchase our art you will not have to pay taxes if you provide us with your Tax ID (EIN) number.

 

6) Do you offer discounts?

 

We do offer a 10% discount to Churches and religious organizations that link to our website. Please see our About Us page for details. You can also join our mailing list to receive special offers, discounts, and coupons. This will also automatically enter you in our FREE art giveaway.

 

7) Can I return the artwork I purchased from you?

 

Please contact us before attempting to return an item, as some of our items are not able to be returned. (If it is a piece that can be returned, there will be a 20% re-stocking fee.) In the rare case that a piece was damaged, please refer to our About Us page for details on our return policy, in which case you will be offered a replacement item.

 

8) What if the product I order is no longer available?

We are constantly updating our site to keep it current. Even so, due to demand and turnover rate, some pictures may no longer be available. In that event, we will not process your payment. Your order will be cancelled, and you will be notified by email.

GLOSSARY - ART TERMS

Enhanced - a technique whereby an artist paints textural highlights on a canvas reproduction, replicating the texture of paint that would be found on an original painting. Enhancing can be done with either paint or a clear gel. Each canvas is enhanced one at a time and by hand, so no two enhanced images are ever exactly identical.

Giclée - (pronounced "jhee-clay") is a French term meaning "to spray", which properly describes the method used to apply the ink to the surface of this fine art product. By using the artist's original work of art and state-of-the-art digital technology, each edition is carefully produced to match the color and detail of the original as closely as possible. Each giclée is created one at a time. Up to 12 different colored inks are used, making the depth and richness of color more true to the original than what can be achieved with traditional lithography printing. Giclées can be produced on cotton canvas or fine, acid-free art paper. Giclées on canvas must be stretched tight on a wood frame, much like a canvas for an original painting would be stretched. They are framed like an original painting, with an outside moulding and often a canvas liner. Paper giclées can be mounted and matted in the same manner as any paper print.

Because giclées are made one at a time, editions are produced in small quantities and each giclée has its own unique characteristics.

Limited Edition - a print of a specified size and format where the quantity of prints to be produced is predetermined prior to publication. Once that quantity has been produced, the edition is closed, and in the case of lithographs, the printing plates are destroyed. Limited edition prints bear the signature of the artist, are hand numbered with a sequence number (50/95 would designate the fiftieth print in a press run of 95), and are issued with a Certificate of Authenticity by the publisher.

Fine art– To be called fine art, the artwork must meet stringent standards. Inks & paper have to be PH neutral and everything, including frame, must be acid free. Fine art must stand the test of time – minimum 100 to 200 years. Fine art standards require the use of the best ink, pigments and paper. Fine art should be the best the industry can offer.

Strata Design- A Strata Design is a lithograph print, mounted on board, and sealed under a clear, scratch resistant, UV protected layer. This type of process allows us to frame the image without glass, the same way we would frame a canvas or original painting.

Lithograph- a print produced on a printing press using offset lithography. This traditional method of printing color images uses 4 inks - magenta, yellow, cyan (blue) and black - to produce the entire range of colors in a print. Printed on paper, lithographs are matted and framed behind glass.

Master Canvas - A canvas transfer print. This special process involves disolving the paper back of a lithograph, and transfering the ink layer onto a stretched canvas surface. The result provides the texture of canvas, much like an original painting would have.

Open edition - an art reproduction having no limit to the number of prints that can be produced; however, the publisher may choose to no longer produce the image, making it "sold out." Open editions may or may not bear the artist's signature, but are never numbered.







Copyright Information

All of the art, products, text and images featured on this Christian art website are protected under domestic and/or international copyrights and the usage of these items and images are prohibited unless permission is granted by the artist or author in writing.



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